Welcome to Repair My Sidekick

Live Help

Here is how the repair works for you.

1. Fill out our contact form and then we will email you directions and confirmation of your submission. Make sure you provide us with your correct email address.

EXAMPLE OF THIS CONFIRMATION IS AS FOLLOWS :

We have received your message and created a service ticket #1669. Please refer to this number in all follow-up communications relating to this specific issue.

Note: We have sent a confirmation email to (YOUR EMAIL GOES HERE) including instructions for shipping and for tracking status of your ticket. If you did not receive the confirmation shortly after submission of your inquiry, there is something wrong with the email address you provided. Please be advised that if we cannot deliver a confirmation, we cannot deliver an answer as well. In an event of email delivery problems please use our online system in order to fetch an answer.

In order to access your service request via our online system, please use the following access key:

2. This is a copy of the confirmation email that will be sent to your email:

Dear (YOUR NAME)

Thank you for contacting Repairmysidekick.com Repair Help Desk. This message is to confirm that we received a service request with tracking # 1669 from you.

FOLLOW THESE STEPS TO SEND US YOUR PHONE QUICKLY AND SAFELY:
1. PRINT TWO -2- COPIES OF THIS E-MAIL.
A. ONE TO KEEP.
B. ONE TO SEND WITH YOUR PHONE TO US.
2. REMOVE THE BATTERY FROM THE UNIT.
3. REMOVE THE MEMORY CARD (SKIP THIS STEP IF YOU HAVE A SIDEKICK II).
4. REMOVE THE SIM CARD
5. TAKE YOUR PHONE TO THE NEAREST UPS, FEDEX, OR USPS LOCATION.
6. MAKE SURE TO INSURE YOUR PACKAGE.
7. SHIP TO THE FOLLOWING ADDRESS:

18471 VENTURA BLVD.
TARZANNA, CA 91356

Note: please do not ship in a shipping envelope...make sure you insure
your package and that the phone is packaged securely in a BOX

THANK YOU,
IF YOU NEED FURTHER INSTRUCTION OR HAVE ANY QUESTIONS PLEASE CONTACT US @ 818.668.4007

Repairmysidekick.com IS AN AUTHORIZED REPAIR PARTNER FOR UT STARCOM.

3. Follow the instruction in the email to send the phone to use.

4. Once the Sidekick arrives at our repair facility, we are going to test every part of it, and then you will receive an estimate via e-mail the next day or we will contact you directly with the numbers you provided to us.

If you decide to repair your portable device, then you should have it back as soon as possible.

Thank You.
Repairmysidekick.com