![]() Here is how the repair works for you. 1. Fill out our contact form and then we will email you directions and confirmation of your submission. Make sure you provide us with your correct email address. We have received your message and created a service ticket #1669. Please refer to this number in all follow-up communications relating to this specific issue. Note: We have sent a confirmation email to (YOUR EMAIL GOES HERE) including instructions for shipping and for tracking status of your ticket. If you did not receive the confirmation shortly after submission of your inquiry, there is something wrong with the email address you provided. Please be advised that if we cannot deliver a confirmation, we cannot deliver an answer as well. In an event of email delivery problems please use our online system in order to fetch an answer. In order to access your service request via our online system, please use the following access key: 2. This is a copy of the confirmation email that will be sent to your email: Dear (YOUR NAME) Thank you for contacting Repairmysidekick.com Repair Help Desk. This message is to confirm that we received a service request with tracking # 1669 from you.
Note: please do not ship in a shipping envelope...make sure you insure THANK YOU, Repairmysidekick.com IS AN AUTHORIZED REPAIR PARTNER FOR UT STARCOM. 3. Follow the instruction in the email to send the phone to use. 4. Once the Sidekick arrives at our repair facility, we are going to test every part of it, and then you will receive an estimate via e-mail the next day or we will contact you directly with the numbers you provided to us. If you decide to repair your portable device, then you should have it back as soon as possible. Thank You. |
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